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FAQ

  • Q Why does the "Auto Discovery"/Search Distribution function of the App fail to add devices?

    A
    Wi-Fi devices: Only Wi-Fi devices that support Lightning distribution network and have HomeKit function can search and configure the network successfully, and the App positioning permission needs to be enabled, and the mobile phone needs to be connected to Wi-Fi;
    Wired device: The mobile phone and the device need to be under the same router;
    Bluetooth device: Bluetooth and App positioning permissions need to be turned on (Wi-Fi & Bluetooth dual-mode devices can be searched through Bluetooth, so the mobile phone needs to turn on Bluetooth);
    Zigbee sub-device: If there is a gateway device in the current home, and there are multiple gateway devices, you need to manually select the Zigbee gateway to which the sub-device belongs.
  • Q What devices are supported in Autodiscover mode?

    A
    Wi-Fi devices: Only Wi-Fi devices that support Lightning distribution network and have HomeKit function can search and configure the network successfully, and the App positioning permission needs to be enabled, and the mobile phone needs to be connected to Wi-Fi;
    Wired device: The mobile phone and the device need to be under the same router;
    Bluetooth device: Bluetooth and App positioning permissions need to be turned on (Wi-Fi & Bluetooth dual-mode devices can be searched through Bluetooth, so the mobile phone needs to turn on Bluetooth);
    Zigbee sub-device: If there is a gateway device in the current home, and there are multiple gateway devices, you need to manually select the Zigbee gateway to which the sub-device belongs.
  • Q How can a Wi-Fi and Bluetooth dual mode module be controlled using only Bluetooth?

    A
    Make sure that your mobile phone has turned on the Bluetooth switch, and you need to use the Bluetooth network configuration method to re-configure your device to the network (the mobile phone needs to be connected to WiFi during the network configuration process, the cloud needs to verify the device, and only needs to be connected to the Internet when pairing for the first time);
    Power off the router used for network distribution (if the mobile phone hotspot is used, turn off the mobile phone hotspot), turn off the Wi-Fi switch of the mobile phone, only turn on the 4G and Bluetooth switches, and wait for about 3-5 minutes;
    After 3-5 minutes, the dual-mode device will automatically switch to the Bluetooth control mode because it is disconnected from the external network. At this time, you will still be able to control the Wi-Fi and Bluetooth dual-mode device through your phone's Bluetooth.
  • Q What is the difference between dual mode and dual frequency?

    A
    Dual-mode devices: devices that support two protocols at the same time, such as Wi-Fi & Bluetooth LE dual-mode, Zigbee & Wi-Fi dual-mode
    Dual-band devices: devices that can support different frequency bands at the same time, such as devices that support both Wi-Fi 4 2.4GHz and Wi-Fi 4 5GHz
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